When an improvement isn’t

I don’t like the new ‘improvements‘ in customer service. Endless robo phone trees and robo chats. What’s worse are the ticketless support systems – what a convoluted mess. I really don’t like those. No idea where you are.

Want to reply to a specific agent? Nope. Every new question just goes into the abyss. Ticketed systems offer clarity — ticketless systems, chaos.

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