PG&E customer service is now completely automated, and that sucks when you want to talk to somebody about your bill. Lots of luck trying to use their website to contact them too. Guess I'll be heading over to the local office.
UPDATE 5/15
Found out that the closest PG&E branch (3965 Occidental Rd, Santa Rosa, CA 95401) is now for construction only. Was handed a piece of paper with directions to another branch which handles billing (111 Stony Cir, Santa Rosa, CA 95401). Inside, this branch looks more like a bank with a bullet proof glass wall protecting the employees. On the plus side, the teller I got was a nice guy and easy to work with.